Kitchens FAQs

Why are you so competitively priced?

Here at Kitchen Lab, we pride ourselves on selling our kitchens at lower prices than the flat-packs offered by other manufacturers and retailers. To find out how we do this, please visit our pricing page.

Where do your cabinets come from?

All of our cabinets are manufactured in our state-of-the-art factory in Australia. To find out more about our manufacturing processes

Who will install our kitchen?

Kitchen Lab offer a full installation service to ensure the fitting of your kitchen, to ensure it goes as smoothly as possible.

Can someone come to measure up our kitchen area?

Yes, one of our expert designers can come into your home to measure your kitchen and listen to your ideas. Or if you prefer, you can take some measurements yourself and visit our showroom.

Is the design service free?

Yes, we offer a completely free service to design your kitchen. You will have a personal meeting with one of our expert designers, who will produce a 3D plan of your room based on your ideas, showing how all the elements fit together and work in your unique space. After this design meeting, you will walk away with a detailed plan and a quote. It couldn't be easier.

Is there a guarantee on your kitchens?

Yes, all kitchens come with a guarantee to give you peace of mind, which covers all units, doors, hinges and handles 
Empiria Range - 15yr Guarantee                 Artisan Range - 20yr Gaurantee                 Signature+ Range  - 25yr Gaurantee

Where do you source your raw materials?

We only source materials from responsible origins and are focused on making all of our kitchens as environmentally friendly as possible.

What are your payment terms?

We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by EFT, cash or cheque, if you prefer.

When do you need payment?

A 10% deposit is required when your order is placed for all orders below $20,000 and a 5% deposit for all orders above. The remaining balance will be required 5 days prior to the delivery of your kitchen. 

Can you offer us any finance options?

Yes, we offer a number of flexible finance options. Please see our finance page for further details.

How quickly can you deliver our new kitchen?

We normally can offer you a delivery time within four weeks of placing your order. As all kitchens are manufactured by us and are made specifically to your order.

Who can I speak to once my order has been placed?

If you have purchased installation with your new kitchen, you will be assigned a Personal Account Manager from our head office who will keep you updated with the progress of your order and will be your main point of contact for any questions you may have. Customers who haven't purchased installation should deal with your designer.

Is it possible to make changes to my order?

All units are made to order, so if you have any changes to the order, they must be advised a minimum of 28 days before delivery. As your kitchen is made to order, you cannot cancel or amend any items after this date and once the contract has been signed.

What happens if I'm not there when delivery is attempted?

If you are unavailable when delivery is attempted, we will be happy to rearrange a new delivery date after payment of an administration charge of up to a maximum of $450.

What if my order arrives incomplete?

In order to ensure your order is correct, we carry out two item checks before dispatch. Please ensure you check all items delivered on your receipt with the delivery driver. In the unlikely event of any discrepancies, please notify us within 72 hours.

What if my product arrives damaged?

Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a damage claim, please call us to  arrange a home collection. Please note that we are unable to accept any returned items at our showrooms. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the delivery note. Please also let us know immediately. We cannot replace items that have been cut, drilled, or customized by you.